Digital twins in B2C are moving beyond experimental concepts to become a powerful way for brands to understand, anticipate, and support consumers over time. As customer data becomes richer and…
Here's a question I can't stop thinking about, and I don't think the sector has a good answer for it yet. For generations, professional services have run on a simple,…
I've spent enough years in and around professional services to know what the exit interview usually says, and what it usually leaves out. The form says "career progression" or "better…
Let me offer a slightly counterintuitive thought to start. The more uncertain the world becomes, the more leaders tend to fall back on gut instinct, and the more uncertain the…
There's a number that should focus the mind of every senior partner in the country: in the five years to 2024, close to £1.2 billion of private equity flowed into…
I want to be a little provocative, because I think the politeness around this topic is doing real damage. Most professional services firms do not have a succession plan. They…
Professional services cost management is getting harder. The cost of simply employing people has gone up and keeps going up, while clients are becoming more careful about what they will…
AI in insurance is no longer hypothetical. When people say “AI is going to change insurance,” it can sound like the “blockchain will change everything” talk from a few years…
Manchesterism for manufacturers is worth watching closely. Andy Burnham has spent the last several years turning Greater Manchester into something of a policy laboratory, with devolution, public investment, workers’ rights,…
AI governance in professional services has become urgent because adoption is already happening, whether leadership planned for it or not. Across firms, people are quietly using AI to draft, summarise…
Made Smarter grant funding gives manufacturers a practical way to invest in digital technology without carrying the full cost alone. For eligible SMEs in England, the programme can provide access…
