Proof

What changed, for whom and how it was measured.

Soft furnishings distribution25%+

Higher upsell conversion from better-supported customer conversations

Real-time agent support and conversation reporting increased upsell conversion on inbound trade calls by over 25%. Repeat contacts fell and customer satisfaction improved for the first time in two years.

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Regulated professional services2 weeks

AI risks found and contained before wider rollout

A forensic review found flawed documentation across approximately 60 to 70% of active prompts and templates. The source was identified within two weeks and exposure was reduced to near zero before expansion.

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Marketing agency47 pitches

Patterns in pitch performance made visible

Analysis of 47 pitches over 18 months showed where structure, timing and qualification correlated with stronger win rates, giving the agency clearer evidence for future pitches.

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AI Opportunities Assessment

Know what to tackle first.

Compare likely value, effort, cost, risk and payback before committing to a larger programme.

Explore the assessment